Using the Blockchain and Smart Contracts for CSR - Where ...

TIFU by calling my bank to ask a question.

Seems innocent, doesn't it?
Today I went online and I checked my account balance. I do this often, and I imagine that I'm not the only one who does. On this particular visit, I was surprised to find a charge for a 'bill pay' that I didn't recognize for the amount of $12.02. It didn't list a location of purchase, a vendor, or anything else. Simply a time, date, amount and 'reason' for purchase. My bills aren't anywhere near $12.02 (sadly) so this was unusual. So I called my bank to ask what this transaction was for.
Special emphasis here going into my rant, I just wanted to know what this transaction was for, nothing else.
The first person to answer was awesome, she was upbeat, charming, and sassy. I explained the situation to her, and she told me she couldn't help, and that she would have to transfer me to a 'specialist' in order to determine the what the purchase was for.
I sat on hold for about 6 minutes, and then instead of asking me anything when the 'Specialist' picked up the line, she informed me that my account was 'locked,' my card canceled, and that I'd be receiving a new card by January. Furthermore, until I had the new card, I wouldn't be able to pull the money out of my account. She didn't explain why, only saying that 'locking my money, and my account, was for my safety.' She did all of this without talking to me first.
Confused, I asked her why, since all I had wanted was to know WHAT the transaction was for. I honestly didn't know whether it was a purchase I had made or not, because NO ONE had told me what it was for, or where it had been made, or even stopped to talk to me about any of this. More so, NONE of what she had done was what I even remotely wanted to have happen, so that needed to not happen ASAP.
She informed me that this was all already done, and it could not be reversed. After a brief, and admittedly very heated, conversation, she simply informed me that someone would 'call me back' to explain this 'simple situation' to me, since apparently I 'didn't grasp the concept.'
And then she hung up on me.
At this point in time, it's too late to call back and demand to talk to a supervisor so I'm going to have to do it tomorrow.
But I will, and I AM going to figure out what the hell that $12.02 transaction was for.
TL;DR; Didn't recognize a purchase, called my bank. Instead of telling me anything about the purchase, they 'locked' my account, canceled my card, and 'froze' my money for my 'safety' and then hung up on me after politely telling me they thought I was an idiot.
Okay, so I did not expect to get so many responses! I only recently started using reddit, so I'm a little shocked that this got the response it did. I just wanted to vent my frustration!! Thank you all for the comments and feedback and whatnot, I appreciated it.
However, I'm not going to name my bank, sorry folks. I genuinely haven't had a problem with them before now, a bad experience with one CSR 'Specialist' who couldn't be bothered to talk to me isn't enough for a reason for me to put them on blast. It is a a large, nation wide company and after this I'm not going to be banking with them anymore. There's a CU down the street from my house that I'm going to go check out ASAP.
And I did go get this resolved today;
I went into the local branch as soon as they opened this morning, and politely asked to speak to the branch's manager. I was directed to a supervisor (I guess the manager was busy) and I explained the situation to him. He went and talked to the manager, and than she came and talked to me about the 'problem.'
First and foremost; I got all my money out EXCEPT the $12.02 in question. I'll explain why later, but at least that's one hassle out of the way. CU, here I come.
I asked her if she could explain to me why the Specialist reacted the way they did instead of talking to me, and if the reason the response had been so extreme was because of suspected fraud on my account. (Last night I saw that a lot of people thought that maybe my account had been flagged for fraud, so I thought I'd ask them.) Turns out that No, there was no suspected fraud on my account.
She wouldn't say it outright, but the feeling I got was that I had screwed up by calling 'too late,' and the 'Specialist' I was transferred too was super eager to go home. I'm guessing that what happened is the first CSR simply explained my problem as 'the client has noticed unauthorized payments on his card' and the Specialist, assuming this was an open and closed case (and wanting to go home ASAP) simply 'took care of it.' The Manager could confirm that in cases where an unauthorized payment was made on a card, the Specialist followed company policy to the letter. Apparently, however, the Specialist was dead wrong about me being able to access my money, and may have said that just because I was arguing with them. Kudos to the 'Specialist,' because the stress from thinking about not having my money kept me up all night. Well played.
Again, I'm simply guessing. The Manager couldn't/wouldn't speculate on why the Specialist went off the handle, but this would sort of explain the Specialists actions and attitude. Still unacceptable, and still super frustrating, but at least it makes a little sense now. That's something at least.
So then of course, the big question is; What the hell was that $12.02 purchase. They couldn't tell me. According to the people I talked to this morning, all they can see on their end, until the transaction has 'gone through,' is the status, total amount, date, time and place of purchase for the transaction, and nothing else. Not so great, but- They could tell me WHERE the transaction had been made.
Amazon. I imagine a lot of people are groaning right now, because I know I did.
I just want to reiterate that when I placed the original call, I just wanted to know what this transaction was for. I was confused that it was only listed as a 'bill pay,' and I was further confused by the amount. I hadn't, to my knowledge, purchased anything for $12.02.
Armed with this new piece of information, I closed my account, took all my money (minus the $12.02 that started all of this) and I went home and I called Amazon.
Here's where this gets twice as frustrating, and where I start laughing like a maniac.
I had been buying things on Amazon that morning, but my grand total in purchase was more like $60. As it turns out, two things happened that caused all of this. First, a 'gift card' was applied to a single item in my cart, reducing it from $17.02... to $12.02. Then, because this item was now 'different' from the rest of my purchase, it was charged SEPARATELY from the grand total.
TL:DR; TIFU by trying to buy a Toy on Amazon, and nearly ruined Christmas. Or, 'The Gift Card that Almost Stole Christmas.'
PS; I saw that someone thought that maybe this was a trial subscription to Brazzers. I absolutely swear this isn't true, hahaha!
Otherwise, 'Faith in sorcery' IS restored. A few people gave me Bitcoins to compensate for my bank screwing up. As much as I appreciate this, I feel bad keeping the money considering that I'd actually legitimately spent that $12.02. You guys absolutely rock, I've never owned a Bitcoins before, and I was super excited about actually having some! But if there's anyway I can return the Bitcoins you gave me, please let me know!
Thanks everyone!
submitted by Pl4gu3d0g to tifu [link] [comments]

I've been implementing bitcoin for over a year, the biggest fixable problems are...

The following post makes a number of great points, some of which are frustrating for bitcoin payment processors.
The following critical issues need to be addressed and solutions will dramatically improve the experience for all participants.
Wallets not supporting BIP70 (payment protocol) - Payment protocol is a great feature of Bitcoin, the problem is that very few wallets support it. I've talked to several wallet providers (leadership and developers) and it simply doesn't seem to be urgent for them to add BIP70 support.
Adding BIP70 support to all wallets will enable Bitcoin to work in certain scenarios where exiting payment method implementations/models (based on CC auth and capture) make Bitcoin integration difficult without a (potentially costly) redesign of the process. BIP70 wallets also make it impossible for the wallet user to send the wrong amount or to change the address (in either case, the result is known as a payment exception which makes users upset and costs merchants and payment processors time and money as they fix the problem).
One such scenario is any purchase process that requires the management of a limited inventory of product (e.g., tickets). In this scenario the CC auth and capture process allows the inventory to be locked up between the auth and capture - for the merchant this can ensure availability of product for the customer, or maximizing of revenue if the product price is sensitive to market conditions (e.g., airline tickets). Another such scenario is when auth and capture is separated in time and perhaps distributed among partner businesses (the payment is collected by one business but the fulfillment is done by a partner).
Bitcoin payment protocol specifies that the wallet generate a refund address to provide with the payment transaction. The payment processor can receive this refund address and provide automation for sending refunds without human intervention. With this automation payment processors can implement an auth-capture loop. The payment is initially sent through the payment processor to the merchant. If there is an issue on the merchant side, the merchant can issue an immediate refund request effectively reversing the transaction (miner fees incurred by both the customer and payment processor). The equivalent of the store cashier handing paper money back to the customer on the spot. [there may be a more "elegant" way to handle this using a multi-signature transaction capability but the parties are the customer and the merchant and it's not immediately obvious how the transaction can be signed by the merchant - this is a more complex solution]
All wallets should be required to provide payment protocol support and this should be enforced when the wallet connects to the network.
Lack of Bitcoin address state (ability to prevent a bitcoin transaction from being created) - Sending bitcoin payments through a payment gateway offered by a payment processor is sensitive to (1.) the context of the customer transaction (timing and fulfillment constraints) and (2.) any risk being assumed by the payment processor on behalf of the merchant (elimination of price volatility for the merchant). In the merchant system orders must be paid for or they are expired and removed from the system (or not "tabled"). The problem is that bitcoin addresses are "always open". A bitcoin address can receive a payment right now, 2 hours from now, or next year. The problem this creates is that a payment could arrive late - after the order in the merchant system has closed. When this happens the customer needs to be issued a refund. This sounds fairy straight-forward but often results in frustration for customers (especially new bitcoin users) who need to track down their payment information, provide it to an inexperienced merchant CSR, and who has to interact with the payment processor to issue the refund. Much of time this is done after the merchant has deleted the order and so there is no record in their system of either the order or the payment (a real challenge for merchant CSRs). Again, time and money spent on something that should be automated.
If Bitcoin implemented the ability for the owner of the address to "close the address" from accepting payments then the wallet could query this address status at the time the destination address is validated and reject the composition of a transaction with a notice to the user. This simple change would prevent late payments from being sent since the payment processor could close the address at the time they stop monitoring the address for payments to arrive.
Addressing these two items would go along way toward preventing errors in payments which cost customer, merchants, and payment processors a great deal of pain.
submitted by CopperPrey to Bitcoin [link] [comments]

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Interview with Revital Bitan, Intel - Lundquist CSR Online Awards 2011

Geert Hendriks, AISTS Head of Projects, presented at the annual IF Forum on the topic of IF Sustainability Best Practices. His presentation took place on 13 November 2015 in Lausanne, Switzerland ... This video is unavailable. Watch Queue Queue. Watch Queue Queue 3 days. 1 penny. 0 fricks left to give. MY IRL CHANNEL HYDRA (my merch) NEPTUNE PROJECT SUBSCRIBE FOR MORE HOW MUCH - Nviddia GTX 1080 Ti - 6X GPU Mining Rig Case - Bitcoin is in a bull market. I am not waiting for a dip. We have spent a lot of time in this range. Check out Murad’s thoughts. #bullishwithmurad. Follow us on Twitter: ...